ATS Help & Support

ATS products are for a range of skills beginner with AST, AWT and for AFT technically expert traders with the NinjaTrader platform or desktop apps, web apps mobile apps and a good level of live market trading experience!

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Support and guidance rules and process

Let's make it a win-win! You got some of the best trading tools here to learn and use for free, which would cost $10,000s+ elsewhere! All we ask in return is that you prioritize self-assistance; finding your answer may lead to discord group forum or help desk articles, website, video or blog. Support requests and questions are fielded primarily in the discord support groups or help desk if a private matter or really required etc.

Support for Free, Premium & Ultimate Traders

• Live support hours are from 06.00 to 12.00CT Mon to Fri
• View & post questions in the discord group for interactive support & education - this is the primary method of support!
• Search the ATS Support forums in discord group & AFT help guides before sending a ticket
• If a private request or really required: Submit a new Support ticket to the help desk, for each new issue/question with a subject related to the question or issue
• Login to the help desk to see all your tickets and support responses
• To avoid spam or junk mail issues:
  • Add [email protected] to your safelist
  • Add [email protected] to your safelist
• View the Support model for free and premium users
• NinjaTrader Platform, brokerage and datafeed support:
  • contact [email protected]
  • web www.ninjatrader.com

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Training & Education via Discord Group

ATS Discord Group 2 levels of trading group provided maximized hands on learning through live interactive support, product forums, VIP mastery, trading playbook, R&D settings and worksapces, live trade along chat and live trading demo trading on the algo server to show 100% fully automated modes and experiments and settings in the real market, interaction between members also all provides a rich environment to absorb the information and get an edge. The ethos is not to give a man a fish but to teach how to fish and supply all the neccessary toolset to do so, thus creating empowered and independant traders who are able to level up their game technically and also in trading performance.

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Support channels and remote assistance

• Note: Support is provided by help desk email, discord & and can be escalated to resolve by remote assistance
• By default for all traders, support queries are firstly matched to existing questions or new and then resolved by chat or ticket, meeting, remote assistance is provided if required.
• Remote assistance is via arrangement and via help desk or as arranged in discord help chat
• ATS Quick Teamviewer is used for remote assistance.
  • Download & run on your PC
  • ATS initiates connection request
  • You grant access via popup notification
  • Watch & Chat to ATS Tech support agent

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Get Started 100% FREE

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