ATS Help Center

❓ Help & Guidance: AI-Assisted Support

Ask the ATS Help Bot or explore the help resources in the trading support groups, 24/7 help desk online articles, videos and blogs.

• 🤖 Ask the ATS AI Help Agent — Start with the search above for 24/7 answers based on ATS help articles and product guidance.
• 📄 Search the Online Help Guides — Browse help articles covering ATS products, installation, setup, pricing, services, and troubleshooting.
• ❓ Frequently Asked Questions — Find answers about ATS products, pricing, licensing, setup, support and trading pathways.
• 🎓 ATS Trade Mastery — View 🎯 Zero-to-Hero Stages turnkey active trading learning, and Live market 🏆 VIP Mastery .
• 🎥 Video Guides — Watch ATS product demonstrations, setup tutorials and trading-system guidance.
• 🤖 Ask the ATS Help Bot on Discord — Message the ATS Help Agent directly from within the ATS Discord group.
• 💬 Visit the Discord Support Group — Browse discussions and learn from the ATS community. For technical issues requiring investigation, submit an ATS Help Desk ticket.

📩 Submit a Ticket to the ATS Help Desk

Need help with an issue? The ATS Help Bot provides AI-assisted support 24/7 and can escalate your ticket to a human agent when needed.

• Send to: support@algotradingsystems.net
• Submit a Support Ticket Online

Note: For tickets submitted online, check your inbox or spam/junk folder and verify your email to confirm the request came from you.

Include one question or issue per ticket, with a clear, relevant subject and description.

For pricing, pre-sales or billing queries:

• Name the product you are interested in or describe your trading plan.
• For pre-sales questions, explain what you want to achieve and what you need help choosing.
• For billing questions, include your account email and relevant order or invoice number.

For getting started and technical support queries:

• Name the product and describe what you are trying to set up or achieve.
• What happened, what you expected, and when the issue started.
• Steps to reproduce the issue, including the product, workspace, and component involved.
• Any error messages, logs, relevant screenshots, and troubleshooting steps you have already tried.

For help gathering this information, see How to Submit an ATS Support Ticket.

You should receive an initial response after submitting your ticket. Check your spam or junk folder if you do not see it. Please do not submit duplicate tickets for the same issue; reply to your existing ticket with updates so the full history stays together. If your ticket contains multiple unrelated questions, the ATS Help Bot may create a separate ticket for each one so they can be tracked and answered individually.

• 🎧 Live-Agent Support Hours — Monday–Friday, 06:00–12:00 CT.
  Human-agent escalation is handled through the ATS Help Desk during these hours. Please keep technical issue details and follow-up replies in your support ticket.
• 📧 Safelist the ATS Help Desk — Add the following addresses to your safe-sender list:
  • support@algotradingsystems.zendesk.com
  • support@algotradingsystems.net
• 📊 NinjaTrader Platform and Data-Feed Support — Contact NinjaTrader directly for assistance with the NinjaTrader platform, user account, or market-data connection.
  • support@ninjatrader.com
  • www.ninjatrader.com

🤝 White Glove Services — Get 1 to 1 Help

Want personalized 1 to 1 guidance? Independent ATS Ecosystem providers offer optional White-Glove Services for traders who would like hands-on help getting started, improving their trading setup or progressing in their trading journey.

• Free Discovery Meeting: Get a free discovery meeting to review where you are in your trading journey or receive new trader orientation.
• Installation and setup: Help with NinjaTrader, ATS software, connections, instruments, charts and workspaces.
• Assisted onboarding: Personal guidance through the ATS Launch Pad and Zero to Hero stages.
• Remote assistance: One-to-one screen-sharing sessions for setup and configuration where offered by the provider.
• Trade Mastery and education: Guidance on ATS workflows, hybrid trading methods, trade plans and ongoing development.

🌐 Visit ATS Ecosystem

These white-glove services are supplied by the named independent provider. For an ATS product fault, license issue or technical investigation requiring ATS, please submit an ATS Help Desk ticket.