ATS Help & Support
ATS products are for intermediate to veteran traders, and NinjaTrader users, with strong tech skills for windows, desktop, mobile, and web apps!
Support and Guidance Rules and Process
Let's make it a win-win! Self-assist firstly via Discord group forum or help desk articles, website, video, or blog then post question/request if required.Support for Free, Premium & Ultimate Traders
- Live support hours are from 06:00 to 12:00 CT Mon to Fri
- View & post questions in the Discord group for interactive support & education - this is the primary method of support!
- Search the ATS Support forums in Discord group & AFT help guides before sending a ticket
- If a private request or truly required: Submit a new Support ticket to the help desk, for each new issue/question with a subject related to the question or issue
- Login to the help desk to see all your tickets and support responses
- To avoid spam or junk mail issues, add the following addresses to your safelist:
- View the Support model for free and premium users
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NinjaTrader Platform, brokerage, and datafeed support:
- Contact [email protected]
- Visit www.ninjatrader.com
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