ATS Help & Support
ATS products are for a range of skills, from beginner to expert, with AST, AWT, AFT intermediate to expert with the NinjaTrader platform or desktop apps, web apps, mobile apps, and a good level of live market trading experience!Support and Guidance Rules and Process
Let's make it a win-win! You got some of the best trading tools here to learn and use for free. All we ask in return is that you prioritize self-assistance; finding your answer may lead to the Discord group forum or help desk articles, website, video, or blog. Support requests and questions are fielded primarily in the Discord support groups or help desk if a private matter or truly required, etc.Support for Free, Premium & Ultimate Traders
- Live support hours are from 06:00 to 12:00 CT Mon to Fri
- View & post questions in the Discord group for interactive support & education - this is the primary method of support!
- Search the ATS Support forums in Discord group & AFT help guides before sending a ticket
- If a private request or truly required: Submit a new Support ticket to the help desk, for each new issue/question with a subject related to the question or issue
- Login to the help desk to see all your tickets and support responses
- To avoid spam or junk mail issues, add the following addresses to your safelist:
- View the Support model for free and premium users
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NinjaTrader Platform, brokerage, and datafeed support:
- Contact [email protected]
- Visit www.ninjatrader.com
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