ATS Help Center

Start with the ATS Help Bot for answers, setup guidance and troubleshooting. If you need further assistance, submit an ATS Help Desk ticket for AI-assisted support and escalation to a human agent when required.

Help & Guidance: AI-Assisted Support

Ask the ATS Help Bot first. For issues that need further investigation, use the ATS Help Desk so your request can be reviewed and escalated to a human agent when required.

• 🤖 Ask the ATS AI Help Agent — Start with the search above for 24/7 answers based on ATS help articles and product guidance.
• 📄 Search the Online Help Guides — Browse help articles covering ATS products, installation, setup, pricing, services, and troubleshooting.
• ❓ Frequently Asked Questions — Find answers about ATS products, pricing, licensing, setup, support and trading pathways.
• 🎓 ATS Trade Mastery — View 🎯 Zero-to-Hero Stages turnkey active trading learning, and Live market 🏆 VIP Mastery .
• 🎥 Video Guides — Watch ATS product demonstrations, setup tutorials and trading-system guidance.
• 🤖 Ask the ATS Help Bot on Discord — Message the ATS Help Agent directly from within the ATS Discord group.
• 💬 Visit the Discord Support Group — Browse discussions and learn from the ATS community. For technical issues requiring investigation, submit an ATS Help Desk ticket.
• 📩 Submit a Support Ticket — If the Help Bot has not resolved your issue, submit a ticket to the ATS Help Desk. Requests receive AI-assisted support and can be escalated to a human agent when required during support hours.
  Please submit one ticket per issue with a clear subject, a detailed description, any error messages or screenshots, and the steps you have already tried. Reply to the same ticket with updates and check your spam or junk folder for replies.
• 🎧 Live-Agent Support Hours — Monday–Friday, 06:00–12:00 CT.
  Human-agent escalation is handled through the ATS Help Desk during these hours. Please keep technical issue details and follow-up replies in your support ticket.
• 📧 Safelist the ATS Help Desk — Add the following addresses to your safe-sender list:
  • [email protected]
  • [email protected]
• 📊 NinjaTrader Platform and Data-Feed Support — Contact NinjaTrader directly for assistance with the NinjaTrader platform, user account, or market-data connection.
  • [email protected]
  • www.ninjatrader.com

Get Started with ATS

Get started with ATS hybrid trading systems, technology, Market insights, Zero-to-Hero education, support, trading groups, live-market AI Copilot analysis and Trade Mastery.